Satisfaction Policy

1. Overview — Please Read Carefully

At Digital Healthio ("we," "us," or "our"), we invest significant time, expertise, and resources into producing premium-quality digital health guides. Because our products are instantly accessible digital downloads, all sales are considered final upon delivery of the download link to your email address.

We offer a limited 7-day Satisfaction Review window for customers who experience a genuine, documented technical issue preventing them from accessing their purchased content. This is not a no-questions-asked policy — it is a structured review process with specific eligibility requirements outlined below.

2. Strict Eligibility Requirements

A satisfaction review request will only be considered if ALL of the following conditions are met:

• The request is submitted within 7 calendar days of the original purchase date — no exceptions
• The purchase was made directly through digitalhealthio.com using a valid PayPal transaction
• You provide your full name, order email address, and PayPal transaction ID
• You clearly describe the specific technical issue (e.g., file not received, file corrupt, unable to open PDF) with supporting detail
• You provide a screenshot or screen recording demonstrating the technical issue you experienced
• You confirm you have attempted to access the file on at least two different devices or browsers
• You have not previously received a refund or satisfaction credit from Digital Healthio
• The request is your first request — repeat refund requesters are permanently ineligible

Requests that do not meet every criterion above will be declined without further review.

3. What Is NOT Covered — Non-Qualifying Reasons

The following reasons are explicitly excluded from our satisfaction review process and will not be considered under any circumstances:

• Change of mind — deciding you no longer want the guide after purchase
• Personal preference — the content does not match your personal expectations or reading style
• Results-based dissatisfaction — health outcomes are individual and cannot be guaranteed by any guide
• Requests made after 7 days from the purchase date, regardless of the reason given
• Failure to download the file within the 30-day link validity window provided in the delivery email
• Incompatible device — PDF files are a universal standard; device compatibility is the customer's responsibility
• Purchases made during a promotional or discounted period — sale purchases are final
• Requests submitted after the content has been substantially read — we review download activity and access patterns
• Third-party or unauthorized purchases — any purchase not made directly on digitalhealthio.com
• Duplicate orders placed in error — please contact us within 2 hours of the duplicate purchase for consideration

4. How to Submit a Satisfaction Review Request

If you believe you meet every eligibility requirement above, you may submit a request as follows:

5. Refund Processing — If Approved

In the event a refund is approved at our discretion:

• PayPal: 3–5 business days to your original PayPal account
• Credit / Debit Card (via PayPal): 5–10 business days depending on your card issuer

Approved refunds are issued to the original payment method only. We do not issue refunds to a different account or via a different payment method.

6. Abuse of This Policy

Digital Healthio actively monitors for abuse of our satisfaction review process. Customers who submit fraudulent claims, provide false screenshots, or repeatedly request refunds across multiple purchases will be permanently banned from future purchases and may be reported to PayPal's buyer abuse programs. We cooperate fully with payment processor dispute investigations and maintain detailed purchase and access records.

7. Chargebacks & Payment Disputes

We strongly urge you to contact our support team before initiating any chargeback or payment dispute with your bank or PayPal. Unauthorized chargebacks on valid digital product deliveries are a violation of PayPal's buyer protection terms when the product was delivered as described. We maintain complete delivery records and will contest all invalid chargebacks. Filing a chargeback will result in a permanent ban from Digital Healthio.

8. Governing Law & Changes to This Policy

This policy is governed by the laws of the State of Texas, United States. We reserve the right to update this policy at any time. The version in effect at the time of your purchase applies to that transaction. Continued use of our website constitutes acceptance of the current policy.